Reach out to us

Need a hand? Our support team is ready to help with account-related questions, verification, deposits and withdrawals, technical concerns, or general feedback. Contact us for quick assistance and clear guidance on bonuses, payments, or game access from Canada. We offer responsive channels to resolve issues and can guide you through verification, responsible gambling tools and account settings. We can also help set deposit limits and self-exclusion.

Department	Contact
Customer support	[email protected] (live chat, email; typical reply within 24 hours)
General enquiries	[email protected] (billing, account help; documentation request)
Affiliate enquiries	[email protected] (partner sign-ups and commission support)
Phone	+1 416 582 3491 (for urgent account issues, voice support)
Working hours	Mon-Fri, 09:00-23:00 ET; Sat-Sun, 10:00-22:00 ET

Email assistance

Email is the preferred way to contact us for detailed requests, account-related issues, or any case that requires explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID (if applicable). That helps us process requests faster and prevents unnecessary delays.

Submit your enquiry

Name Email Message Send message

Response Time

Our support team aims to respond quickly: most inquiries are answered within one business day. For straightforward requests you may get a reply the same day; more complex issues - such as document checks, financial reviews or detailed investigations - can take longer depending on their nature. We’ll keep you informed and follow up as soon as we have an update.

Feedback

We welcome your feedback, suggestions, or ideas for improving our site. Send us a quick note about what works, what could be clearer, or features you'd like to see. All input is reviewed carefully by our team and helps shape updates to the service and the overall user experience. Thanks for helping us make the site better for Canadian players.