Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Sloterra. We value your privacy and set out what data we gather, why we process it and how you can manage your information. This page applies to players accessing our services from Canada and describes our standard practices for account security, payments and site use.

Types of data we collect

We collect data needed to create and maintain your account, complete transactions and comply with legal obligations. Information is gathered directly from you, from your device and from trusted third-party service providers.

Personal data

Personal information includes name, date of birth, email address, phone number, billing and mailing address, government ID for verification and payment details. We use this data to open and verify accounts, process withdrawals, and to communicate about your account.

Technical data

We collect technical details about your device and connection such as IP address, device type, browser, operating system, and activity logs. This data helps us provide secure access, detect suspicious behaviour, and optimise site performance on mobile and desktop.

Transactional data

Transactional records include deposits, withdrawals, game activity, bonuses claimed and wager history. Transactional data is retained for account management, financial reconciliation and for compliance with applicable rules and audits.

How we use information

We use your data to operate your account, process payments, verify identity, prevent fraud, comply with legal requirements, and to provide customer support. We may also use aggregated or anonymised data for analytics and to improve site functionality.

Data protection practices

We store personal and transactional data on secure servers protected by standard security measures such as encryption and access controls. Access to personal information is limited to authorised staff and third-party providers who require it to perform services on our behalf.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember preferences, measure site usage and deliver basic functionality. You can manage cookie settings in your browser, but disabling essential cookies may affect account access and gameplay.

User rights

You have the right to access, correct or request deletion of your personal information where applicable. You may also object to certain processing activities, request a restriction or ask for a copy of your data in a portable format. Some information may be retained where required for legal or compliance reasons.

Access, correction and deletion

To request access to, correction of, or deletion of your personal data, contact our privacy team. We will verify your identity before processing requests and will respond within a reasonable timeframe. Certain account and transaction records may be retained to meet legal obligations.

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud prevention vendors, and other trusted partners that help us operate the service. We require these providers to protect personal information and to use it only for specified purposes. We do not sell your personal information.

Policy updates

We may update this Privacy Policy to reflect changes in our practices. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes take effect means you accept the revised policy.

If you have questions or wish to exercise your privacy rights, contact [email protected].