Sloterra Casino Terms of Use
These Terms and Conditions describe the rules that govern your use of Sloterra's online casino platform. They set out the relationship between us and our users, including account responsibilities, eligibility, activity on the site and how we manage deposits, withdrawals and promotions. By registering or using the site you agree to follow these terms alongside any applicable provincial laws in Canada.
Account responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Do not share your password or allow others to use your account. We may require identity verification at any time - typically prior to processing withdrawals - and you must promptly provide any documents we request, such as government-issued ID and proof of address. We reserve the right to suspend, restrict or close accounts where we suspect fraud, misuse, multiple accounts, or breach of these terms.
Eligibility requirements
Only persons who meet the legal gambling age in their province or territory are permitted to open an account. You must be the account holder and provide accurate personal information during registration. Residents of certain jurisdictions may be restricted from using the platform; access may also be blocked by IP, payment method or local regulations. Use of VPNs or other tools to mask location is not permitted and may result in account suspension.
Acceptable platform use
Use the platform in a lawful and fair manner. Prohibited activity includes, but is not limited to, collusion, use of automated betting tools, money laundering, chargeback abuse and attempts to manipulate games or promotions. We monitor activity for signs of abuse and may take action - including withholding funds - where an account has engaged in prohibited conduct. You must comply with any technical limits or game rules we publish.
General bonus and promotion rules
All bonuses and promotions are subject to separate terms which form part of these Terms and Conditions. Offers may include wagering requirements, maximum bet limits during bonus play, game restrictions and expiry periods. We do not guarantee the availability of any promotion and may cancel or amend offers at our discretion. Winnings from bonuses may be withheld until all promotional conditions have been met and required identity checks completed.
Deposits and withdrawals
Deposit and withdrawal options, minimums and processing times vary by payment method and your location. We may apply processing checks and require verification documents before releasing funds. Withdrawal requests are subject to our security and compliance procedures; we may set limits or require funds to be returned to the original deposit method where applicable. Any fees charged by payment providers are the responsibility of the user unless stated otherwise.
Dispute resolution
If you have a dispute, contact our support team first so we can review the issue. We will investigate and aim to respond in a timely manner. If the matter is not resolved, you may raise it with an independent dispute resolution body where available in your jurisdiction. Our decisions may be provisional pending the outcome of fraud or compliance investigations.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be communicated via the site or email and will apply from the date posted. Continued use of the platform after updates constitutes acceptance of the revised terms. It is your responsibility to review these terms regularly.