Responsible Gambling
At Sloterra we take responsible gambling seriously. We want players to enjoy their time with us while keeping control of their play. This page explains the principles we follow, the tools we offer, and where to get help if gambling stops being enjoyable or becomes a problem.
Our player protection principles
We promote safe, controlled play by combining clear rules, proactive account checks, and easy-to-use tools. Our approach is based on prevention, transparency and quick access to support. We encourage players to set limits and to reach out for help when needed.
Activity-control tools
We provide a range of self-service tools in your account to help manage play. These tools are designed to be simple and immediate so you can adjust activity at any time.
Deposit limits
Players can set daily, weekly and monthly deposit limits. Limits take effect as soon as they are saved in your account. You can lower a limit instantly; raising a limit may require a cooling-off period for your protection.
Loss limits
Set loss limits to control how much you can lose over a chosen period. Loss limits help you plan your entertainment spend and avoid chasing losses.
Time limits and session controls
Use session reminders and time limits to manage how long you play. We offer session notifications and optional automatic log-outs after a set time to encourage breaks and responsible pacing.
Self-exclusion and account breaks
If you need a longer break, you can self-exclude for a specified period. Self-exclusion blocks access to your account for the chosen time and can be extended at any point. For long-term or permanent account closure, contact our support team and we will guide you through the process.
Recognizing signs of problematic behaviour
Watch for changes such as spending more than intended, borrowing to gamble, prioritizing gambling over responsibilities, or feeling unable to stop. If you notice these signs in yourself or someone else, consider using our limits or seeking professional help.
Tips for maintaining control
- Set strict deposit and loss limits before you start playing.
- Use session reminders and take regular breaks.
- Only gamble with money you can afford to lose; treat play as entertainment.
- Avoid chasing losses and don’t use gambling to cope with stress.
- Keep a record of time and money spent to stay aware of habits.
Professional help and support organisations
If you need further assistance, contact your provincial problem gambling services or national support organisations. Examples include provincial helplines and services such as ConnexOntario and Gamblers Anonymous. These organisations offer confidential guidance, counselling and referrals. If you are in immediate distress, contact local emergency services.
If you want help applying any of the tools above or need more information about self-exclusion, contact our support team through the help section in your account and we will assist you promptly.